via Wall Street Journal
With gleaming hospitals, highly trained professionals, and ready access to new medicines and technologies, the American health-care system seems poised to provide the best care in the world—and sometimes it does. More often, explains Leslie D. Michelson in “The Patient’s Playbook,” people who are confronted by a serious illness discover that “there is no map.” There is no one with the time, information and stamina to coordinate, or “quarterback,” their care.
Mr. Michelson seeks to change all this. He isn’t a physician, but he has spent the past decade delivering what might be called concierge medical quarterbacking—helping patients, generally people with a high net worth, manage complex medical challenges. Now he’s ready to share his “playbook” with the rest of us.
The advice is often disarmingly simple. Prepare for illness when you are healthy. Get hold of your medical records. (You have a legal right to them.) Figure out which hospital you would want to go to in an emergency. He tells the harrowing story of parents who brought their jaundiced 2-day-old infant to the hospital where she was born, only to discover that the emergency-room staff there were used to adult patients and had minimal experience taking care of children.
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